Are you ready for your live CPE webinar?
Here is what you will need to stream a live webinar:
☑ Compatible computer or mobile device (see section below)
☑ Compatible browser installed (see section below)
☑ Internet download speed 10mbps or higher
☑ Working speakers (or headphones) on your computer or mobile device
Top 5 Tech Support Questions:
Question No. 1: Should I hear music or see a video playing when I login to my webinar?
No, there is no music or video that plays, if you enter a webinar room before the scheduled start time.
Question No. 2: Why is my webinar's audio or video buffering?
If you audio and/or video live stream is not consistant, this could indicate a variety of issues. Most often, your browser or device is not compatible, or your internet connection is not strong.
Question No. 3: Is my computer/device compatible?
Compatible Operating Systems:
Windows 7
Window 10
Mac
Android
iOS
Compatible Browsers:
- Google Chrome
- Mozilla Firefox
(Other operating systems and browsers a may work, but are not necessarily compaitble or recommended.)
Question No. 4: My webinar is not loading, what should I do?
If you see only a dark blue or black screen upon logging into your webinar, you need to clear your browser cache. Please click here to learn how to do this on your computer.
Question No. 5: ____________
Answer