Customer Service: 800-778-7436     

To access your product click the Log In link at the top right of the screen. Once inside your account, you will be able to access your Packages, Self-Study Product, and Webinar Registrations.

Sign In to Your Surgent Account

Forgot Username or Password | Register for an Account

Technical Support

Customers may need to clear browser cache

If you are experiencing issues with the webinar not starting, you may need to clear your browsers cache. Please follow this link for step by step instructions on how to do that.

Attention customers using Windows 7 devices:

Please be aware that we have discontinued support for Windows 7 devices, effective as of January 1st, 2020. This change in supported operating systems coincides with Microsoft officially ending support for Windows 7. Thank you for your understanding.

Attention customers using Internet Explorer and Edge:

In order to provide an improved experience for our customers we have discontinued support of Internet Explorer and Edge, effective as January 1st, 2020. Please see our knowledge base article on the subject below. Thank you for your understanding.

Please see the resources below in order to resolve your issue.

Tech Support - General

Will the webinar work on my computer?
Will the webinar work on my mobile device?
Can I download the webinar and watch it later?
Can I test my system before the webinar?
What browsers are officially supported?
How do I ask questions?
What does "Is Not Supported/End of Life" mean?
Why am I being told that Windows 7 is not supported?
Why am I being told that Internet Explorer/Edge is not supported?

Expand all

Collapse all

Tech Support - Audio

How do I fix missing audio?
Why is my audio echoing/repeating?
Do you have a call in number for audio?

Expand all

Collapse all

Tech Support - Video

How can I fix a frozen/choppy video feed?
Why can't I see the video feed?
Why is my video buffering?

Expand all

Collapse all

Tech Support - Attendance

How do you verify attendance?
Why does my certificate say half credit when I was there the whole time?
How do I obtain the correct credit?
Do I need a microphone or webcam for the webinar?
Why are there no audio alerts on mobile devices?

Expand all

Collapse all

Tech Support - Login

How do I access my webinar?
What does "Invalid Login Ticket" mean?
I accidentally logged out, how do I log back in?
Why is my webinar room blank?
Can I watch the webinar using a remote desktop or VPN?
Is there a mobile app to download?

Expand all

Collapse all

General Inquiries

Customer Support

(800) 778-7436

Is your question not answered? Please take a look at our FAQs here!

CPE Webinars
CPE Webinars

Thank You!

Thank You! Your subscription has been submitted.