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FAQ - Technical Support

  • I got an error message that says “Invalid Login Ticket.” What does that mean?

  • How can I fix a frozen/choppy video feed?

  • Can I test my system before the webinar?

  • How do I access my webinar today?

  • I lost my connection to the webinar. How do I enter it again?

  • Help, I lost audio in my live webinar!

  • Why is my audio echoing/repeating?

  • Why can’t I see the video feed?

  • Why is my webinar room blank, no slides or video showing?

  • Will the webinar work on my computer?

  • Will the webinar work on my mobile device?

  • Do I need a microphone or webcam for the webinar?

  • How do I ask questions?

  • Who can I call for Webinar Tech Support during the session?

  • What are the webinar viewing recommendations?

  • How can I request Remote Support?

  • Why am I being told Windows 7 is no longer supported?

  • What does "Is Not Supported / End of Support" mean?

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